Our Return & Exchange Policy...  

DSCOVER carries the highest quality products and offers the highest level of service possible, and we want you to be completely satisfied with your purchases. However, if you should have to return or exchange an item, please follow our return policy.

• Please obtain a Return Authorization Number by contacting our office (514) 343-5544 or via email within 15 days of merchandise receipt. THIS IS REQUIRED! You should receive a reply within 2 business days. Products returned without proper written authorization and marking (Return Authorization Number MUST be written on top of the shipping carton) will be rejected at the Shipping Dept.

• All RMA numbers are valid for 10 days from the date of issuance.

• No refunds (cash/credit) or exchanges after 15 days of receipt of goods, no refunds or exchanges on custom orders.

• All merchandise MUST be in its original, new condition. Please do not remove any tags or dispose of the receipt or shipping box until you are satisfied with your purchase. Returned items that are not in resellable conditions (including cover, cords, instructions, packaging, etc) will be subject to a re-stocking fee. DSCover products that have been damaged (intentionally or unintentionally) will not be accepted for exchange or refund.

• DSCOVER DOES NOT refund shipping charges on item(s) returned for exchange or refund.

• If a mistake was made on our part, we will pay up to $7.50 for return shipping. For customer mistakes (wrong size ordered, wrong color ordered, etc.), customer must pay to return items to our warehouse and are responsible for the cost of having the new items shipped back to them.

• It is the customer's responsibility to ship an item back to DSCOVER for return or exchange. It is NOT the responsibility of DSCOVER to pick-up a customer's return/exchange item at the customer's business or residence. Please insure item(s) to be shipped back to DSCOVER for return or exchange.

• Your sales receipt must accompany the merchandise being returned or exchanged. Returns or exchanges will not be accepted without receipt. 

• Ship your return prepaid and insured for the full purchase price by a trackable carrier such as registered mail, UPS, or Federal Express to the address listed below.

• Merchandise must be returned with the original shipping carton, with the return authorization number written on the outside of the box. Returns or exchanges will not be accepted without return authorization number.

• Please allow 7 to 10 business days to process exchanges (not including shipping time). Please allow three weeks to process all returns.

• If you choose a refund, the amount to be credited will be credited to the same form of payment used for the original purchase.

• All special order sales are FINAL.

• Important! When you receive your package, DO NOT open the box with a sharp object! DSCOVER will NOT accept returns on items that have been cut with a knife while opening the box!

• Note on Free Gifts: If you received a free gift with your purchase of an ITEM, the gift MUST be returned if you return the ITEM for a refund or credit. If you fail to return the gift, the retail price of the gift will be deducted from your refund.

• Returns on Christmas Gifts: Order your Christmas Gifts early from DSCOVER, and we'll waive our normal 15-day return policy. Since Christmas gifts are often purchased well in advance, any item purchased from DSCOVER as a Christmas gift (in November, or December) may be returned AFTER Christmas for EXCHANGE ONLY (if returned AFTER 15 days of merchandise receipt). Refunds will only be granted if the return is authorized WITHIN 15 days of merchandise receipt. As with any other return, authorization must be obtained within 10 days after the Christmas holiday (no later than the 8^th of January), and item must be in its original condition and with all original tags. All conditions listed above apply.

Top-notch customer service and satisfaction is our goal! Please help us speed-up the return/exchange process by following the return policy. For Customer Service on all returns and exchanges, and to receive a Return Authorization Number, please email sales@dishcover.com. You may also call (514) 343-5544      Mon - Fri: 9am - 5pm ET Send returns or exchanges to: